Request Central
Order transcripts, track requests, make payments, and download completed files
By Brandon and 1 other2 authors21 articles
- Request Central Orders FilteringFilter the Request Central Order by County, Status, and Request Type. Live multi-select filters with removable chips, Clear all, and a county search. Result counts and pagination are accurate and…
- Messages Tab Help - Post a messageUsing the Messages Tab
- Finding the right Court / Judge / LocationHow to
- Sharing Orders - Share TabHow to share an order
- Upload Files to an OrderHelp uploading audio / video to an order
- Order Status HelpTRX Order status details and definitions
- TRX Player
- Default People OverviewTRX—Empowering teams, one Request at a time
- I Placed an Order But Can't Find ItWhat to do if your transcript or audio request isn't showing up after you sign up or log in.
- How to Cancel a Request or Request a RefundWhat to do if you need to cancel a transcript or audio request, and how refunds are handled on TheRecordXchange.
- How to Download Your Audio RecordingWhy audio recordings are streamed by default, how to request a downloadable copy, and what to do if downloading isn't working.
- Payments FAQ — Why Can't I Pay? Common Payment Questions AnsweredAnswers to the most common payment questions on TheRecordXchange, including why the Make Payment button may not be visible and how to pay a deposit or balance.
- Sharing your TRX RequestAdding users to the Share tab
- How to Create a TRX AccountHow to sign up for a TheRecordXchange account, including what to expect during registration and how to get started on your court's TRX site.
- What Happens After You Submit a RequestA step-by-step overview of what to expect after submitting a transcript or audio request on TheRecordXchange, from submission through delivery.
- How to Access and Download Your Completed TranscriptHow to find, download, and access a completed transcript or audio recording on TheRecordXchange once your request is finished.
- How to Reset Your Password or Recover Account AccessWhat to do if you can't log in to TheRecordXchange, including how to reset your password and what to do if you're not receiving the reset email.
- Order Form Field help
- Make Payment Button HelpMaking an online credit card payment on your TRX Order
- Mobile Browser Display IssueSubmit Button Not Visible on Request Forms
- Streaming vs. DownloadingStreaming can provide a more flexible, secure, and cost-effective way to access digital content