TheRecordXchange

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Finding the right Court / Judge / Location

Sharing Orders - Share Tab

Upload Files to an Order

Order Status Help

TRX Player

TRX—Empowering teams, one Request at a time

Default People Overview

What to do if your transcript or audio request isn't showing up after you sign up or log in.

I Placed an Order But Can't Find It

What to do if you need to cancel a transcript or audio request, and how refunds are handled on TheRecordXchange.

How to Cancel a Request or Request a Refund

Why audio recordings are streamed by default, how to request a downloadable copy, and what to do if downloading isn't working.

How to Download Your Audio Recording

Answers to the most common payment questions on TheRecordXchange, including why the Make Payment button may not be visible and how to pay a deposit or balance.

Payments FAQ — Why Can't I Pay? Common Payment Questions Answered

Sharing your TRX Request

How to sign up for a TheRecordXchange account, including what to expect during registration and how to get started on your court's TRX site.

How to Create a TRX Account

A step-by-step overview of what to expect after submitting a transcript or audio request on TheRecordXchange, from submission through delivery.

What Happens After You Submit a Request

How to find, download, and access a completed transcript or audio recording on TheRecordXchange once your request is finished.

How to Access and Download Your Completed Transcript

What to do if you can't log in to TheRecordXchange, including how to reset your password and what to do if you're not receiving the reset email.

How to Reset Your Password or Recover Account Access

Order Form Field help

Making an online credit card payment on your TRX Order

Make Payment Button Help

Submit Button Not Visible on Request Forms

Mobile Browser Display Issue

Streaming can provide a more flexible, secure, and cost-effective way to access digital content

Streaming vs. Downloading

Brandon Townsend

Order transcripts, track requests, make payments, and download completed files

Request Central

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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