Audio on TheRecordXchange — streaming vs. downloading
When your audio request is fulfilled, recordings are delivered through the TRX Player — a web-based streaming player accessible from any device with an internet connection. By default, most courts provide access to recordings this way.
Whether a recording is also available to download as a file is a separate setting controlled by the court — not by TRX. Not all courts enable downloads, and some may have policies that restrict it.
Step 1 — Check if a download is available
If a downloadable version of your recording has been made available, you'll see a download (disk) icon beneath the player bar on the Player tab of your request. Click it to download the file to your device.
If you don't see the download icon, a downloadable copy has not been enabled for your request yet.
Step 2 — Request a downloadable copy
If you need a downloadable file rather than streaming access, you can request it directly through your order:
Open your request and click the Messages tab
Post a message to the court clearly stating that you need a downloadable copy of the recording
Include the reason if relevant — for example, if you need to share it with an attorney, use it in a proceeding, or access it in a location without reliable internet
The court staff handling your request will review and respond. Keep in mind that whether a download can be provided is ultimately at the court's discretion.
Note: TRX Support cannot enable downloads on your behalf — this setting is controlled by the court.
Tips for using the streaming player
If downloading isn't an option and you need to make the most of the streaming player:
The TRX Player works best in Google Chrome — if you're having issues, try switching browsers
You can connect a USB foot pedal for hands-free playback control via the player menu
Use the playback speed control to slow down or speed up the recording
Individual audio channels can be muted to isolate specific microphones
Navigate to a specific time by clicking the Current Playback Time field and typing a timestamp
For a full overview of player features, see our TRX Player guide.
Still need help?
If you've requested a downloadable copy through your order and haven't received a response, or if you're experiencing technical issues with the Player, contact TRX Support:
Use the chat bubble on any TRX site for the fastest response
Email us at support@trxchange.com
Please include your request number so we can look into it quickly.