There are several possible order statuses in TheRecordXchange. This help article discusses these statuses in detail.
When an order is first submitted, the initial state of the Order, automatically assigned by the system, is Submitted. The Order is then reviewed to confirm all needed information from the Customer has been provided. Case name and requested hearing dates will be checked against previously transcribed audio to see if all or any portion of the request would be deemed a copy order. Audio should be retrieved and the length of the recordings analyzed to confirm or adjust the estimated cost.
From Submitted, the status can only be changed by the claimant / provider or a Site Administrator.
If (1) the Order is determined to be accurate, (2) the requester has indicated that this is a private paid request, (3) the Order has been claimed by a Producer, and (4) the required deposit has not been paid; then the Claimant / Producer can move the status to Deposit Required.
Active - In Production
If (1) the Order is determined to be accurate, (2) necessary payment / deposit has been secured (3) the Order has been claimed by a Producer, and (4) the Producer has received all required paperwork; then the Claimant / Producer can move the status of the Order to In Production.
If the Claimant / Producer determines that the request is not valid, or if the requester contacts the Claimant / Producer prior to the submitted Order being reviewed and asks that the Order be cancelled, the Order can be moved to the status of Cancelled. Prior to moving the Order to Closed – Cancelled, the Order must be claimed by a Producer.
If the Order is missing information that prevents it from moving forward, the Claimant / Producer can describe the situation in message and move the status to On Hold