TheRecordXchange

Completing TRX Request Help

Requesting a deposit as a Claimant / Seller

Managing Deposit Requests

Archive Orders

Messages Tab Help - Post a message

Sharing Orders - Share Tab

Upload Files to an Order

Editing / Saving Orders

Claiming / Assigning an order to yourself

Claiming an Order

Finding the right Court / Judge / Location

Order Status Help

Claiming / Un-Claiming an Order

Sharing your TRX Request

Off-Platform Transaction Procedures and Best Practices

Off-Platform Transactions

TRX Player

TRX—Empowering teams, one Request at a time

Default People Overview

This step-by-step guide explains how to process and deliver TRX Audio Requests for Content Providers.

Content Provider Instructions

Delivering Transcripts

Transcript Request Instructions

Marshall County Indiana Audio Request Instructions

This article explains how to change the designated Customer on a TRX Transcript request. The Customer role is important because only the Customer has access to the credit card payment…

How to Change the Customer on a TRX Transcript Reques

The TRX Workbench now includes a bulk file management feature in the Working Set section that allows you to enable or disable multiple files at once in the player. This…

Bulk File Management in TRX Workbench

Best Practices Using TheRecordXchange for Official Court Reporters of Marion County Superior & Circuit, IN

What to do if your transcript or audio request isn't showing up after you sign up or log in.

I Placed an Order But Can't Find It

What to do if you need to cancel a transcript or audio request, and how refunds are handled on TheRecordXchange.

How to Cancel a Request or Request a Refund

Why audio recordings are streamed by default, how to request a downloadable copy, and what to do if downloading isn't working.

How to Download Your Audio Recording

Answers to the most common payment questions on TheRecordXchange, including why the Make Payment button may not be visible and how to pay a deposit or balance.

Payments FAQ — Why Can't I Pay? Common Payment Questions Answered

How to sign up for a TheRecordXchange account, including what to expect during registration and how to get started on your court's TRX site.

How to Create a TRX Account

A step-by-step overview of what to expect after submitting a transcript or audio request on TheRecordXchange, from submission through delivery.

What Happens After You Submit a Request

How to find, download, and access a completed transcript or audio recording on TheRecordXchange once your request is finished.

How to Access and Download Your Completed Transcript

What to do if you can't log in to TheRecordXchange, including how to reset your password and what to do if you're not receiving the reset email.

How to Reset Your Password or Recover Account Access

Brandon Townsend

Storefront Help

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