Applies to: Request Central · Court Administrator, Court Clerk, Judge / Magistrate, Provider, Requester, Other court staff
Routing and authorization are two separate steps that happen after an order is submitted in Request Central. Routing decides which court staff receive the order. Authorization decides whether an audio order can be released to the customer. Asgard does not use routing.
How Request Central routes an order to court staff
In almost every jurisdiction, Request Central routes an order by the judge selected on the order form. The court staff linked to that judge are added to the order's Share tab and receive a notification that the order has arrived.
TheRecordXchange® (TRX) maintains the routing for each court using information supplied by the court and court administration.
A small number of courts route orders by case number instead of by judge. If you are not sure how your court routes orders, ask your court administrator.
What order routing does and does not do
Routing makes sure the right court staff can see an order and are notified about it. It does not complete any work:
Court staff added by routing still claim and process the order as usual.
For audio orders, TRX manages the audio recording.
For transcript orders, the court reporter is responsible for producing the transcript.
Choosing the right judge when you place an order
If you are placing an order, select the judge who presided over the hearing. Because routing follows the judge, choosing the wrong judge sends your order to the wrong court staff and can delay it.
How authorization works for audio orders
Authorization applies only to audio orders. Transcript orders do not go through authorization.
Each court decides which audio orders need authorization. Every audio order then follows one of two paths:
No authorization needed. If the court does not require authorization for the order, for example because it has been waived, TRX can release the audio recording to the customer straight away.
Authorization needed. The order goes to the court staff responsible for reviewing it. If they approve it, TRX releases the audio recording to the customer. If they deny it, the customer is notified.
Authorizers are usually the judge, or court staff designated by the judge or by court administration.
Troubleshooting order routing
The wrong people receive orders for a judge. A court administrator should email support@trxchange.com with the judge's name and who should receive that judge's orders, so TRX can correct the routing.
You expected an order but were not notified. Check the judge selected on the order. If it is a judge you work with and you are still not on the order's Share tab, email TRX Support with the TRX Order number.
An order was placed under the wrong judge. Email TRX Support with the TRX Order number and the correct judge.