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Marshall County Indiana Audio Request Instructions

Brandon Townsend avatar
Written by Brandon Townsend
Updated over 2 months ago

This help article was created for Marshall County Court users to manage Audio Requests in TheRecordXchange. This guide includes step-by-step instructions with best practices specific to Marshall County's Liberty DCR recording system.
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Table of Contents

Login to TRX Site

Follow the link in email notifications or navigate directly to: https://marshall-in.trxchange.net/

Login using your provided credentials. Contact support@trxchange.com if you have any issues with your login.

View Audio Requests

Once logged in, you'll see a list of active requests on your dashboard.

  • Look for the SPEAKER icon 🔊 in the last column this icon indicates the Request is an Audio Request.\

  • The request list shows: Request #, Case Name, Date Requested, and Status

To open a request:

  • Click on either the Request # or Case Name

Claim Request

Before you can process an audio request, you must claim it:

  1. Open the request by clicking on it

  2. Navigate to the Share tab

  3. Click the CLAIM button next to your name

  4. The request is now assigned to you

Note: To unclaim a request, return to the Share tab and select "Unclaim"

Export Audio from Liberty DCR

Marshall County uses Liberty DCR format for recordings. For audio requests:

Export Steps:

  1. Locate the recording in your Liberty system

  2. Select "Export" option

  3. Export these files to an easily accessible location so they can be uploaded into the TRX Request

Upload Audio Files

Single File Upload:

  1. Navigate to the Content tab (NOT the Downloads tab)

  2. Click "Upload Files"

  3. Select your audio file

  4. Click "Upload"

Multiple File Upload:

The system allows uploading multiple files at once:

  1. Click "Upload Files"

  2. Select multiple files using Ctrl+Click or Shift+Click

  3. All files will be queued and uploaded by the system

  4. The system will confirm the total number of files successfully uploaded

File Naming Best Practice:

Keep files in their native format - The Liberty DCR recorder automatically names files with appropriate date/time information. Do not rename files as this preserves the recording system's organization and timestamps.

Upload Strategy:

  • Upload entire day's recordings rather than segments

  • No need to change filenames

Bookmarking and Publishing Segments in TRX Studio

When a customer requests only specific portions of a larger recording, you can bookmark and publish those segments for easier access. This is a two-step process: first create the bookmark, then publish it to make it available in the Player tab. This is especially helpful when you have multiple hours of recording but only need to provide a specific hearing or testimony.

Why Use Bookmarking?

  • Saves time when dealing with full-day recordings

  • Helps customers find exactly what they need

  • Allows you to mark specific hearings within larger recording files

  • Published bookmarks appear in the Player tab for easy customer access

  • Example: 8 hours of recording with only a 10-minute hearing needed

Accessing TRX Studio

  1. After uploading your audio file to the Content tab

  2. Click on the hearing date to open it in TRX Studio

  3. The Studio player will load with your recording

Understanding the Studio Layout

The TRX Studio displays four key time indicators:

  • Hearing START Time: The beginning of your bookmarked segment

  • Hearing END Time: The end of your bookmarked segment

  • Current Playback Time: Where you are in the recording (changes as you play/rewind)

  • Duration: Total length of the entire uploaded file

Creating and Publishing a Bookmark

Step 1: Set Start Time

  1. Use the player controls to navigate to where the relevant hearing begins

  2. Triple-click the "Recording START Time" field

  3. The START time automatically updates to match your Current Playback Time

  4. Example: If you're at 8:30:00 AM in the recording, triple-clicking START sets it to 8:30:00 AM

Step 2: Set End Time

  1. Play forward to find where the relevant hearing ends

  2. Triple-click the "Recording END Time" field

  3. The END time automatically updates to match your Current Playback Time

  4. The system highlights the total length of your selected segment

Step 3: Save the Bookmark

  1. Click the Bookmark icon 🔖

  2. A green header confirms "Bookmark has been added"

  3. The bookmark appears as a black range line in the Studio timeline

  4. Add a description if prompted (e.g., "Smith testimony" or "Motion hearing")

Step 4: Publish the Bookmark

  1. After creating the bookmark, locate the 3 line menu (≡) in the TRX Studio interface

  2. From the dropdown list, select "Publish"

  3. This adds the bookmarked/published content to the Player tab within the request

  4. Customers can now easily access the specific segments you've marked from the Player tab

  5. Always verify the bookmark appears in the Player tab before notifying the customer

Managing Multiple Bookmarks

You can create multiple bookmarks for different segments:

  • Each bookmark appears as a separate range in the timeline

  • Bookmarks cannot overlap - the system prevents this automatically

  • If you need to adjust a bookmark, delete it first then recreate

  • Remember to publish each bookmark using the 3 line menu → Publish option

  • Published bookmarks appear in the Player tab for customer access

Removing Bookmarks

To delete an existing bookmark:

  1. Navigate to the Studio tab

  2. Find the bookmark you want to remove in the Publications section

  3. Click the trash icon 🗑️ next to that bookmark

Processing and Delivering Voicecopy

Voicecopy provides customers with a searchable text version of the audio from the recording. This feature uses voice recognition technology to create a linked text document that customers can search and reference alongside the audio / video.
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Note: If a customer needs a certified transcript, they should submit a separate transcript request.
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Processing Voicecopy:

Prerequisites: Audio / Video file must be uploaded to the Content tab first.

  1. In TRX Studio with the hearing date loaded, click the 3 line menu (≡)

  2. Select "Process Voicecopy" from the dropdown

  3. In the popup window, click "Start Voicecopy v2"

    • No need to change channel selection

    • Voicecopy will process across all channels automatically

  4. Processing time varies based on recording length:

    • Short hearings: 2-5 minutes

    • Standard hearings: 5-15 minutes

    • Multi-hour recordings: 15+ minutes

  5. Once processing completes, refresh the page

  6. Voicecopy text will now be displayed in the Studio

Delivering Voicecopy to Customer:

  1. After TRX VoiceCopy processing is complete

  2. Click the 3 line menu (≡) again

  3. Select "Deliver Voicecopy"

  4. This makes the VoiceCopy available in the Player tab of the customer's request

  5. Customers can now search the text while listening to / watching the audio / video

Important Notes about Voicecopy:

  • Voicecopy is generated using automated voice recognition

  • Accuracy varies based on audio quality and speaker clarity

  • Technical terms, names, or uncommon words may be misinterpreted

  • This is NOT a certified transcript - it's a searchable reference tool

  • Always clarify with customers that VoiceCopy is for reference only

TRX Studio Workflow Tip:

You can process VoiceCopy and create bookmarks in the same Studio session:

  1. Process VoiceCopy first (it takes time to complete)

  2. While waiting, create your bookmarks

  3. Once VoiceCopy completes, refresh the page

  4. Publish bookmarks

  5. Deliver VoiceCopy

  6. Both features will be available in the customer's Player tab

Communicating Voicecopy to Customers:

When VoiceCopy is delivered, notify the customer via Messages:

Best Practices for Marshall County

When to Use Bookmarks:

  • Customer specifically requests "just the motion hearing" or similar

  • Multiple cases heard in one recording session

  • Long jury trials where specific testimony is needed

Bookmark Workflow:

  1. Create bookmark with triple-click method

  2. Must publish using 3 line menu → Publish

  3. Verify bookmark appears in Player tab before notifying customer

  4. Include Player tab reference in customer message

Naming Your Bookmarks:

  • Be specific: "State v. Smith - Opening Arguments"

  • Include times if helpful: "9:15 AM - Witness Jones Testimony"

  • Use case numbers when multiple cases: "CR-2024-001234 - Plea Hearing"

Note: This is for bookmark labels within the system, not the audio filenames which should remain in Liberty DCR's native format.

Communicating with Customers

After creating and publishing bookmarks, notify the customer via Messages:

Your audio request has been completed and uploaded. I've created bookmarks for the specific portions you requested: - Motion Hearing: 9:30 AM - 9:45 AM - Witness Testimony: 10:15 AM - 10:55 AM - Judge's Ruling: 11:30 AM - 11:35 AM These bookmarked segments are available in the Player tab. Click on any bookmark to jump directly to that portion. The complete recording is also available if needed.

Complete Bookmark Process Summary:

  1. Navigate to hearing date in Content tab

  2. Open in TRX Studio

  3. Triple-click START field at desired start time

  4. Triple-click END field at desired end time

  5. Click Bookmark icon to save

  6. Click 3 line menu → Publish (REQUIRED)

  7. Exit Studio and verify bookmark appears in request's Player tab

  8. Message customer about available bookmarks in Player tab

Important Notes

  • Bookmarks don't modify the original audio file

  • Customers receive the full recording with navigation aids

  • Bookmarks MUST be published to appear in the Player tab

  • Always verify bookmark accuracy before publishing

  • Published bookmarks appear in the Player tab for customer review

  • If bookmarks overlap, you'll need to delete and recreate them

  • TRX Studio bookmarks are different from ASGARD designations (which are used for search/review)

Post Messages

Use the Messages tab to communicate with customers. Always message after uploading files and/or publishing bookmarks:

  1. Navigate to the Messages tab

  2. Type your message in the text box

  3. Click "Post Message"

Common Messages:

  • "Your audio files have been uploaded and are ready for download."

  • "Due to file size, we've provided audio-only format as discussed."

  • "Please let us know if you need any specific portions of the recording."

  • "The files maintain their original recording system names which include date/time information."

Note: All messages are sent via email to everyone on the Share tab

Process Payment

Marshall County charges $35 for audio requests.

Payment Processing:

  1. The $35 fee is set in the system and is required at the time of Request creation.

  2. Customers can pay by credit card through the platform when they submit their Request

  3. For Check Payments

    1. Navigate to Payments tab

    2. Click "Change to take payment off-platform only"

    3. Process check payment according to court procedures

    4. Note payment received in the request

Complete Request

Once audio is uploaded and payment is received:

  1. Navigate to the Details tab

  2. Verify all information is correct

  3. Click "Create Invoice" button

  4. Choose one of these options:

    • Preview Invoice - Review before completing

    • Complete - Finalize the request

    • Cancel - Return to request

Troubleshooting Large Files

File Size Issues:

Problem: DCR file too large to upload (over 2GB) Solution:

  1. Export as audio-only from Liberty system

  2. Break into smaller segments if needed

  3. Use multiple file upload feature

Upload Failures:

Problem: Upload times out or fails Solution:

  1. Check internet connection stability

  2. Try uploading during off-peak hours

  3. Contact support@trxchange.com if persistent

Bookmark Issues:

Problem: Cannot create bookmark - system shows error Solution:

  1. Check for overlapping bookmarks (not allowed)

  2. Delete existing bookmark from Workbench first

  3. Recreate with correct start/end times

Problem: Bookmarks created but not visible to customer Solution:

  1. Remember: Creating a bookmark is not enough - you MUST publish it

  2. Select 3 line menu → Publish after creating each bookmark

  3. Verify bookmark appears in Player tab before notifying customer

  4. Send customer message directing them to Player tab

Common File Sizes:

  • Standard hearing (audio-only): 50-200 MB

  • Full day trial (audio-only): 500 MB - 2 GB

  • Jury trial (multiple days): Best uploaded as separate daily files with original Liberty DCR filenames

Quick Reference

Key Points to Remember:

  • Audio request fee: $35

  • Always export audio-only for large files

  • Keep Liberty DCR native filenames (contain date/time)

  • Upload to Content tab (not Downloads)

  • Use TRX Studio for bookmarking:

    • Triple-click START/END fields to set times

    • Use 3 line menu → Publish to make available in Player tab

    • Bookmarks cannot overlap

    • Delete from Workbench page

  • System handles credit card fees

  • Complete request only after payment received

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