Issue Overview
If the screen looks blocked or frozen, if part of the page is cut off, or if a button, dropdown, date field, or section of text is missing or will not respond when you tap it, you are most likely using a phone, tablet, or other device (i.e. any small form factor) that has browser/screen dimensions that are below system requirements.
Our request sites are built for laptop and desktop screens. The page does not shrink or rearrange itself to fit a smaller screen, so on a device e.g. phone or tablet parts of the form sit outside the visible area or do not respond when tapped. This can affect any control on the page, not only the Submit button.
This can also happen on a laptop or desktop if your browser window is narrow or your zoom level is high. Maximize the window and set zoom back to 100 percent.
Quick fix: switch to landscape orientation / mode
Rotating your device 90 degrees from portrait to landscape widens the viewable area and will often bring the missing control back into view.
This will:
Expand the viewable area horizontally
Make form elements, including the submit button, visible
Allow you to complete and submit your request
How to Enable Landscape Mode
Unlock screen rotation on your device if it is locked.
On iPhone or iOS device, swipe down from the top-right corner and tap the rotation lock icon.
On Android device , swipe down from the top and tap the auto-rotate icon.
Turn your phone sideways, 90 degrees in either direction.
Wait a moment for the screen to adjust to landscape orientation.
You should now see the complete form with the submit button visible.
If landscape does not fix it: use a laptop or desktop
Landscape widens the page, but it does not change the fact that the site is built for larger screens. If a control is still missing or still will not respond after rotating, open the same link on a laptop or desktop computer and complete your request there. This is the supported path and it resolves the issue every time.
Other things to try on your device (i.e. small form factor and non-laptop or non-desktop or non-PC)
Zoom out. Pinch to zoom out, then scroll up, down, left, and right to check for controls sitting outside the visible area.
Refresh the page. A refresh once you are in landscape can resolve display issues.
Clear browser cache.
In Chrome, go to Settings > Privacy > Clear Browsing Data.
Which browser to use - Browser compatibility
TRX sites are optimized for Google Chrome. Changing browser will not fix a screen size problem, and Chrome is the supported browser for the rest of the site, including audio and video playback and streaming, as well as overall site functionality.
Other browsers like Safari and Edge may experience issues with streaming features or may not support them at all. For the best experience, please download and use Google Chrome.
Download Google Chrome
iPhone, iPad or iOS device: Download from App Store
Android device: Download from Google Play
Still having issues?
If you have tried landscape mode and a laptop or desktop and still cannot submit, please reply here with:
A screenshot of what you are seeing
Your device model and operating system
The browser you are using
Or contact us at support@trxchange.com.