Table of Contents
Login to TRX Site
Access your jurisdiction's TRX site through:
Email notification links, or
Direct navigation to your court's TRX URL
Login using your provided credentials
For login assistance, contact support@trxchange.com
Open / View Request
Upon login, you'll see your active Requests list
Click either the Request # or Case Name to open a Request
Request Tabs Overview
Details: Request and case information
Messages: Communication thread
Payments: Electronic payment details and history
Routing: System routing information
Downloads: Published content for customer access
Share: Request sharing options
Content: Upload and publish audio/video
Notes: Public and private notes
Upload Content to Request
Navigate to either the Details or Content Tab
Click "Upload Files"
In the pop-up window, select "Add Files"
Choose your files for upload
Click "Start Upload"
Important: Keep the upload window open until completion
When finished, click "I'm Done"
Review Content in TRX Studio
The Content tab contains two sections:
File Manager
Shows all uploaded files
Enables direct file downloads
Studio
Displays hearing dates and durations
Click date text to review in player
Shows case details and hearing information
Publish Content
To publish the entire hearing in the TRX Studio
Open the Studio tab
Click the 3-line menu
Select "Publish"
All Content in the Studio / Workbench becomes available in Player / Downloads tab
Enabling Downloads
If the Court allows downloads of Requested Court Content, this can be enabled on the Content -> Studio tab. On the "Publications" section, the Published segments are displayed. There is a check box in the column under the disk icon pic, see below:
Clicking this check box will enable the download. It may take some time to process based on the length of the hearing.
Once completed, the Customer will see a small disk icon on the player tab, which they can click to initiate the download.
Publishing Video Content
If the hearing recorded contains video this video content can be disabled prior to Publishing. To do so, before selecting "Publish" click the camera icon in the Studio (image below). This should remove the Video window in the studio and when published will NOT add the video content
When this is done, only the Audio content from the hearing will be available on the Player tab.
To confirm if the Request was Published correctly, just open the Player tab and confirm. What you see on the Player tab is the same thing the Customer will see. If there is no video in the Player tab, the Customer does not have access to the video.
Bookmarking Process
For publishing specific portions of hearings:
Set START and END times in player
Click the Bookmark icon
Verify bookmark creation (green confirmation banner)
Published segment appears with black tick marks in player
Publishing after bookmarking will add the bookmarked segment to the Player / Downloads tab
Content on the PLAYER tab is available for the Customer to review.
TRX Voicecopy
TRX Voicecopy, if available in your Jurisdiction, is a Voice to Text technology which will create a linked text document based on the Audio content in the Studio.
Click the 3-line menu in the TRX Studio
Select Process Voicecopy to Process the hearing with Voicecopy
When completed, select Deliver Voicecopy from the same menu to make Voicecopy available to the Customer via the Player
Posting Messages
Open Messages tab
Enter message in text box
Optional: Add attachments (documents, images)
Click "Post"
All shared users with notifications enabled receive email notifications of new messages
Sharing Requests
Access Share tab to view associated users
Click "Share" button for new sharing
Enter recipient's:
First name
Last name
Email address
If the Request is marked CONFIDENTIAL it cannot be shared. Contact TRX Support for assistance.
Note: New users show as (Pending) until account activation
Finalize Requests
Click "Finalize" button (top right)
System will:
Notify customer via email
Change status to "Completed"
Lock Request from modifications
Archive Requests
Use "Archive Request" button to organize completed Requests
Toggle archived Requests visibility using Show/Hide button
Archived Requests don't appear in default view
For additional assistance, contact TRX Support: support@trxchange.com