Advice and answers from the TheRecordXchange Team

What you need to use TRX, how to get access, and where to go for help.

Submit an order, track its progress, and download your completed transcript or audio.

Claim work, produce and upload files, and deliver transcripts and audio.

For court staff: search court recordings, create designations, and work with VoiceCopy transcripts in Asgard.

Pay for a request or manage payouts for work you have completed.

Set up accounts, control who can see what, and handle court authorisations.

The latest features, improvements, and fixes across TheRecordXchange platform — updated with every release.

Fix problems that span more than one task, such as trouble signing in, pages that will not display properly, missing emails, and unexpected errors.