If you receive payments via TheRecordXchange, this article applies to you. If not, you can disregard. 

Please be aware that when a customer makes a payment to you by credit card via TRX, that payment is not immediately available to you.  It takes 1-2 business days to clear into TRX's bank account. After 2 business days, the payment can be sent to you. Please continue to expect 2-3 business days for payment  (unless you have made previous arrangements). Note: if the customer pays online with an American Express, please expect 4-5 business days for payment.

TRX is now using PayPal transfer service to send payments to you. Below are the steps you shall take to receive your payments: 

STEP 1: You will receive an email from PayPal (example below):

STEP 2: To accept the payment, click the button on the email that says "Claim Your Money" (example below):

STEP 3: You will be taken to the PayPal website, where it will ask you to either create an account or login (example below):

STEP 4: If you need to create an account, please put in all the information required (example below):

STEP 5: Once you log in or create your account, you will be taken to a screen that says the money has been accepted by you (example below):

STEP 6: To transfer your money into your bank account, you will need to click the "Transfer Money" button (example below):

STEP 7: Continue the steps and click the button to transfer money from your PayPal to your bank (example below):

STEP 8: If you would like your money transferred to your bank instantly, it will cost you $0.25 cents. If you do not wish to pay, continue with the free transfer which will take 1 business day. 

NOTE: If you would like to receive a check, click on the bottom button that says "Request a check by mail instead". PayPal charges $1.50 for a check mailed to your home address. 

NOTE: Please ensure your PayPal is linked with either a debit/credit card and/or a bank account. 

NOTE: At some point, you will also receive any email to confirm your email address. Please confirm your email address by clicking "Confirm My Email" button. 

If you have any questions, please don't hesitate to ask us. Thank you!

Your Dedicated Customer Success Team,


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