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Why Your Custom QuickText Only Appears in a TPro Document

If your court’s custom wording is missing from QuickText, you’re probably in a blank Word document. Open a TPro transcript instead.

Written by jessica imes

Applies to: TRX Word Add-in and TRX TranscriptionPro™ (TPro) · Court reporters, transcribers, and proofreaders

What’s going on

QuickText is the list of ready-made phrases you can insert into a transcript with a click. In Word, it’s found under Transcription Tools on the ribbon.

When TRX customizes QuickText for your court, your court’s preferred wording is saved inside a special starting file made just for your jurisdiction. You never have to set this up yourself. It happens automatically when you open a TPro transcript.

  • Blank Word document: Word has no idea which court you work for, so QuickText shows only the standard phrases.

  • TPro document: The add-in recognizes your jurisdiction and loads your court’s custom wording.

So if QuickText looks different after you install, reinstall, or update the add-in, check which type of document you have open first.

QuickText at a glance

Blank Word document

TPro document

Jurisdiction name at top of panel?

No

Yes

Your court’s custom wording?

No, standard phrases only

Yes

Who updates the QuickText list? TRX does. You can’t add or edit entries yourself. If you need a phrase added or changed, contact TRX Support.

How to check your QuickText

Use these steps after you install, reinstall, or update the add-in.

Step 1: Look at a blank document

  1. Open a new, blank document in Microsoft Word.

  2. Click Transcription Tools on the ribbon to open the panel.

  3. Look at QuickText. You’ll see the standard phrases, not your court’s wording. This is normal.

Step 2: Look at a TPro document

  1. Download the TPro Word document for your transcript from Request Central.

  2. Open it in Microsoft Word, then click Transcription Tools on the ribbon.

  3. Look at the top of the panel. Your jurisdiction name should be listed there.

  4. Look at QuickText. The phrases TRX customized for you should now show your court’s preferred wording.

Troubleshooting

My wording is missing in a blank document.

This is expected. Your court’s wording only loads with a TPro document. Open one from Request Central instead.

I don’t see my jurisdiction at the top of the panel.

Make sure the file you opened is a TPro Word document downloaded from Request Central, not a new or blank Word document.

My jurisdiction shows at the top, but my wording is still missing.

Contact TRX Support and tell us:

  • Your jurisdiction

  • Which QuickText entries are affected

  • What you saw in a blank document and what you saw in a TPro document

Still have questions?

See How to Get Help with TRX for who to contact and what to include.

See also

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